Shipping Policy

{{ shop_name }} | Last updated: September 14, 2026

Shipping Costs

We offer free standard shipping on all orders. No hidden fees. Any import duties or taxes that may apply to international orders are explained below.

Where We Deliver

We ship to the countries shown in the country selector and at checkout, including the European Union, the United Kingdom, Switzerland, Norway, the United States, Canada, Australia and New Zealand. If your country is not listed at checkout, we currently do not deliver there.

Where Your Order Ships From

Depending on the product and your delivery address, orders are dispatched from one of our international fulfillment partners, including warehouses in Asia. This is what allows us to offer free shipping worldwide. Returns are sent to the address provided with your return authorization, which may be an international address. See our Return Policy for details.

Order Handling Time

• Processing window: orders are typically prepared for shipment within 1–2 business days (Monday to Friday).
• Daily cut-off: orders placed before 5:00 PM (CET) are handled the same business day; later orders are processed the next business day.
• Non-processing days: we do not process or ship orders on weekends or public holidays.

Estimated Delivery Times

Destination	Estimated delivery
Netherlands & Belgium	7–10 business days
Rest of Europe (EU, UK, CH, NO)	7–10 business days
United States & Canada	7–10 business days
Australia & New Zealand	7–10 business days
Other destinations	7–14 business days

Delivery estimates are given in good faith but are not guaranteed. Carriers, customs processing and peak periods can occasionally cause delays. If your order seems delayed, contact us and we will look into it right away.

Duties and Import Taxes

For orders shipped outside the European Union, import duties, customs fees and local taxes (such as VAT or GST) may apply depending on your country's regulations and the order value. Unless expressly stated otherwise at checkout, these charges are the responsibility of the customer and are collected by the carrier or local customs authority upon import.

Shipping Method and Tracking

We work with trusted carriers. Once your order ships, you will receive a confirmation email with a tracking number so you can follow your shipment.

Lost or Damaged Shipments

• Damaged on arrival: contact us within 14 days of delivery with clear photos of the product and packaging. We will send a free replacement or issue a full refund, your choice, in line with our Return Policy.
• Lost orders: if tracking shows no movement or your order goes missing, contact us right away. We will investigate with the carrier and make it right.
• Address accuracy: please double-check your shipping details at checkout. We cannot be held responsible for delays or losses caused by an incorrect or incomplete address. If a package is returned to us for this reason, we will contact you to arrange reshipment.

Returns

Want to return something? See our Return Policy for the full step-by-step process, timelines and who covers return shipping.

Need Help?

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